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School 04
Service Excellence and Customer Experience Leadership
Develop organizations that deliver world-class service and exceptional customer experiences.
About this school
Build a service culture and customer experience capability that becomes a durable source of differentiation and growth.
Programs
- Service Excellence Leadership
- Customer Experience Management
- Service Culture Transformation
- Customer Relationship and Loyalty Management
- Hospitality and Service Industry Leadership
Learning outcomes
- ▸Design and lead service-led transformations
- ▸Map and improve customer journeys end-to-end
- ▸Build loyalty programs that drive lifetime value